Returns Policy

ADORMYS AS Returns Policy

Last updated: 20 February 2024.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer free returns within 14 days of purchase. You can return your product for a refund to the original payment method.

Please note: Our return policy allows you up to 14 days from the date you receive the product to initiate a return. However, please note that the product must be in new, unused condition and must be returned in the same condition in which you received it. Additionally, you are responsible for covering the shipment costs for returning the item, and we require that you provide us with a tracking number for the returned package. If you're unsure how to obtain a tracking number, your local post office can assist you with this process. Before shipping the item back to us, we kindly ask that you reach out to us via the "Contact Us" section of our website. This ensures that we can provide you with the correct return address, as the address for returns may differ from our shipping address. Simply send us an email, and we'll be more than happy to assist you in arranging the return and providing you with the appropriate address.

Return Process

To return an item, email us at Reach out to us via the "Contact Us" with your Order Number and return reason and our support team will be happy to assist you with the next steps.

You will be liable for any return shipping charges.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least Our return processing time is approximately 10 days from the date we receive the product. days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at Reach out to us via the "Contact Us"